In a significant move to streamline property documentation, the Greater Bengaluru Authority (GBA) has announced that citizens will soon be able to correct errors in their property ‘khatas’ online. The initiative aims to eliminate procedural delays and reduce the need for residents to visit government offices for minor administrative changes.
The announcement was made by Munish Moudgil, Special Commissioner (Revenue and IT) for the GBA. According to officials, the digital shift is part of a broader effort to make the civic system more transparent and user-friendly.
Key Highlights of the Online Facility:
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Self-Modification: Citizens will be able to update details such as ward changes, property area corrections, and ‘check bandhi’ (boundaries) through the online portal.
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Excluded Categories: For security and verification reasons, corrections involving the owner’s name and property measurements will still require physical verification and cannot be modified online.
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Automatic Mutation: The GBA has integrated an automatic mutation system. Once a property transaction is registered at the sub-registrar’s office, records will update automatically after a mandatory notice period. Owners will receive an SMS confirmation within seven days.
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E-Khata Efficiency: The department reports a massive surge in efficiency, with one e-Khata currently being issued every 30 seconds. This digital push is part of a larger trend in the city, where doorstep e-Khata services are also being offered for a nominal fee to improve accessibility.
New “GBA Guarantee Seva Kendras”
To further support citizens, the GBA has called for tenders to establish 10 comprehensive service centers across the city. Known as GBA Guarantee Seva Kendras, these hubs will act as a single-window system for all civic services offered by bodies under the GBA’s jurisdiction. This mirrors recent state-wide reforms, such as the conversion of B-Khata to A-Khata, which aim to provide legal clarity for lakhs of homeowners.
Addressing Rejections
To curb arbitrary denials of applications, the GBA has formed a Rejection Audit Team (RAT). This body is tasked with reviewing every rejected khata application. If a rejection is found to be unjustified, the RAT has the authority to revoke the decision and process the application.
This digital transformation is expected to provide major relief to Bengaluru property owners, who have frequently complained about the bureaucratic hurdles involved in maintaining accurate property records. For more information on navigating these processes, residents can refer to the official BBMP e-Aasthi portal.
